FAQ


Q. Can I return or cancel my purchased item?

A. Due to the nature of our products, we will not be able to accept any cancelations or returns because of the customers' personal preferences including wrong orders.

Q. Can I exchange my purchased item?

A. We will not accept exchanges or returns for any reasons except for obvious initial defects.
We accept exchanges due to initial defects within 3 days of your delivery date, so please contact us from the CONTACT page. If there is no exchangeable item due to sold out, we will refund it. We cannot accept exchanges or returns after wearing for any reason.

Q. I want to purchase, but I can't select the desired item / size.

A. If the item is sold out, you will not be able to select it. We're sorry, but please wait for the next restock.

Q. What kind of pearl is Baroque pearl?

A. Our baroque pearls are "freshwater pearls". As the name implies, they are pearls cultivated in fresh water such as lakes, ponds. In recent years, due to improvements in aquaculture technology, it has become possible to produce large pearls with a perfect circle that is comparable to Akoya-Pearls. The feature is that there are natural colors such as orange, pink, and purple as well as white.

Q. How should I care pearls?

A. After wearing the pearls, wipe them clean with a soft cloth or an eyeglass cloth f so that you can use them for a long time. Pearls are sensitive to sweat and acid, so if you get juice such as orange or lemon, vinegar, soy sauce or oil, immediately wipe it off with a tightly wrung water wipe. Never enter the hot spring with jewelry on. Depending on the quality of the spring, the color may change dramatically. It is also recommended to wear jewelry after makeup and using hairspray. When using perfume, be careful not to get it on the pearls.It is recommended to put pearls in a jewelry box. Please keep pearls out of sunlight and fluorescent lights and also avoid them from extremely dry or humid places.


Q. Is it okay to take a bath while wearing the jewelry?

A. For long-term use, we recommend that you always remove it when washing your hands or taking a bath.

Q. How do I storage the jewelry?

A. It is recommended to put jewelry one each in a plastic bag with a zipper as it will prevent it from colliding with other accessories and drying out. In particular, pearls are easily scratched, so it is recommended to store them separately from other hard jewelry.

Q.Will the colored pearls fade?

A. Please be assured that the color will not fade during normal use.

Q. How many days will it arrive?

A. In principle, regular products will be shipped within 7 business days. For reserved products, please check the scheduled time listed on each product page. In addition, if you purchase a regular product and a reserved product at the same time, we will send them together according to the shipping period of the reserved product. Customers who wish us to ship the items separately should order them separately.